FAQs

How many Luxury Glamping Pods does your site have?

Apple Mount Retreat has 4 luxury Glamping Pods, each completely self-contained with its own shower room and toilet, and compact kitchen so you don’t have to share any facilities.

When is your site open?

We are open all year round, 365 days a year.

Do you allow dogs/pets?

We don’t allow dogs/ pets but always try to accommodate assistance animals – please contact us to discuss at the time of booking.

Is the site suitable for children?

Apple Mount Retreat does not generally accept children, although exceptions can be made when you book the entire site – please contact us by email at debbie@applemount.co.uk or phone on +44 7823 772138 to discuss prior to booking.

Do you accept groups, parties, or celebrations?

Please send us an email at debbie@applemount.co.uk or phone on +44 7823 772138 with the number of people in the group, the reason for the stay and any extra requirements so we can discuss in more detail.

Do you allow campfires/ barbecues?

The giant witch’s hat tipi has a magnificent bio-ethanol firepit, which is available to hire.

Firepits / Barbecues outside the pods are available to hire.  Only logs and charcoal purchased on site are allowed.

No other campfires are allowed.

What is included in one of your luxury glamping pods?

Each of our insulated Luxury Glamping Pods has :

  • Underfloor heating
  • Built-in shower room with ensuite shower, hand basin & toilet. 2 bath towels included.
  • Welcome Toiletries- shower gel, shampoo, conditioner, hand soap, shower cap.
  • Double bed with good quality mattress, fluffyplumpy duvets and pillows and hotel-quality linen*
  • Sofabed (large single) – linen available at additional cost*
  • Compact kitchen, including microwave and fridge
  • Toaster, kettle
  • Complementary Tea, coffee, sugar and milk, and washing up liquid.
  • Crockery , cutlery, glasses, etc
  • Cookware
  • Dining table and chairs
  • Lockable French doors leading onto decking
  • Outside deck with chairs and parasol
  • Firepit and BBQ (Firewood and charcoal needs to be purchased from Apple Mount Retreat) 
  • Wifi

Our luxurious linen is professionally laundered at high temperatures in line with covid-19 procedures*

Is electricity included in the tariff?

Yes, electricity, hot water & heating is included.

What do I need to bring?

We recommend the following as essential items to bring:

  • Towels for the pool
  • Trainers and tennis racquet/ balls*
  • Personal Toiletries
  • Clothes
  • Food, drink
Is there parking?

Yes. Park in our dedicated carpark at the centre of our property and feel the outside world melt away as you enter the magical Retreat via a beautiful, rose-covered archway through the orchard

From what time can I check-in?

Due to our strict cleaning procedures, access to your pod is a little later than usual at 3.30pm. However, if you would like to check in earlier please email debbie@applemount.co.uk or phone on +44 7823 772138 and we’ll do our best to accommodate

What is the latest time I can check-in?

Our contactless check-in is usually available until 6pm, or later by prior arrangement.

What time do I need to vacate the luxury glamping pods?

We ask all guests to please vacate the pods by 10:30am (at the latest) on the day of departure.  If you require a later check out, please  email debbie@applemount.co.uk or phone on +44 7823 772138 and we shall do our best to accommodate.

How close is the nearest pub or restaurant?

Excellent restaurants and pubs can be found in nearby Lavenham and the surrounding villages. The nearest are 2 miles away in Lavenham and Preston St Mary.

How far is it to the nearest supermarket?

Lavenham (2 miles away) has a variety of food shops including small supermarkets, a Butchers, Bakers, Grocers, etc.

How far is it from public transport?

The nearest Train stations are at Bury St Edmunds, Stowmarket and Sudbury and you can then get to Apple Mount Retreat by taxi. Bus services are available between Lavenham and Bury St Edmunds and Lavenham and Sudbury.

Is there a phone signal on-site?

Yes, there’s usually a good phone signal 

Is there WiFi access on site?

Yes, we have free Wifi. 

Are your luxury glamping pods warm?

Our pods are fully insulated, have underfloor heating and are available all year round.

How do I book therapies and treatments?

All therapies, treatments and workshops must be booked in advance.  Email us at debbie@applemount.co.uk or phone on +44 7823 772138 to discuss

Tell me more about your therapists

Our visiting therapists all share a passion for providing the highest level of professionalism and care to their clients. All therapists are fully qualified and insured.

Do you also do day retreats?

Yes! We have a limited number of places for day retreats available- please email debbie@applemount.co.uk  to discuss your requirements.

Do you do Gift Vouchers?

Yes- we can provide gift-vouchers tailored to your individual requirements, to include treatments and therapies as well as use of our beautiful and relaxing facilities. please email debbie@applemount.co.uk  to discuss your requirements.